FAQs

1. Order Information

“Can we order product directly on this website?”

Sorry this website is designed for displaying all Alvoxcon products. If you like any of our items, just click the "ORDER ON AMAZON" button to buy on Amazon. 

Shipping times

All orders shall be fulfilled by Amazon (FBA) within 48 hours.  you will receive a confirmation once your order is placed and another confirmation once your order is shipped. Shipping usually takes 2-5 days within the mainland of the US and 12-21 business days internationally.

"Where is my tracking number?"

You will receive the order details after order placed successfully on Amazon. And you will be get notification by email for order status. 

"What if I want to cancel the order after payment?"

Since all the orders are fulfilled by Amazon, please contact Amazon first if you want to cancel your order. 

2. Service & Warranty 

“Who shall we contact if we have a problem with product or need service?”

You can contact Amazon or us, but better to contact us for quick support. (All of our contact information can be found on product package, manuals.) You can reach us at: support@alvoxcon.com for any question. 

“What is the Warranty of your product?”

Basically we offer 1 year limited warranty, but you can enjoy 2-Year Extended Warranty by registering at the Warranty page